Privacy Policy

Privacy Policy

This Privacy Policy explains how SEEMOPEN (“SEEMOPEN,” “we,” “us,” or “our”) collects, uses, discloses, stores, and protects personal information when you visit our website, view or download product resources, subscribe to communications, contact customer support, submit a warranty or troubleshooting request, or otherwise interact with us.

SEEMOPEN is responsible for the personal information collected through the SEEMOPEN website and website-based support services. Our website is hosted on Shopify, which provides the technical platform used to operate the website.

This Privacy Policy applies to information processed through the SEEMOPEN website and our related customer support activities. It does not apply to an external website, application, platform, or service that publishes its own privacy policy.

Where applicable law requires consent, we will request your consent before carrying out the relevant processing.

1. Personal Information We Collect

The personal information we collect depends on how you interact with SEEMOPEN and which website features you use.

Information You Provide to Us

You may provide personal information when you:

  • Contact customer support
  • Submit a contact or troubleshooting form
  • Request warranty assistance
  • Register a product, where product registration is available
  • Subscribe to product news or other communications
  • Download or request product resources
  • Send photographs, screenshots, videos, recordings, receipts, or other files
  • Communicate with us by email or through another support channel

The information you provide may include:

  • Your name
  • Email address
  • Telephone number, when voluntarily provided
  • Country or region
  • Order number or proof of purchase
  • Purchase date
  • Product model
  • Product serial number
  • Hardware or firmware version
  • Vehicle type or installation information
  • Warranty information
  • Details about a product issue
  • The content of messages and customer service correspondence
  • Photographs, screenshots, recordings, diagnostic files, receipts, or other attachments
  • Communication and marketing preferences
  • Any other information you choose to provide

Please provide only the information reasonably necessary for your request.

Information Collected Automatically

When you visit the SEEMOPEN website, Shopify and other technologies used by the website may automatically collect technical and usage information.

This information may include:

  • Internet Protocol address
  • Browser type and browser version
  • Device type
  • Operating system
  • Language and regional settings
  • Approximate location derived from an IP address
  • Referring and exit pages
  • Pages viewed
  • Links selected
  • Time and date of access
  • Session identifiers
  • Cookie identifiers
  • Form interactions
  • Website performance information
  • Error, security, and diagnostic logs
  • Information about how you navigate and use the website

We use this information to operate the website, maintain security, identify errors, understand website performance, and improve the user experience.

Information Received from Service Providers

We may receive limited personal information from companies that help us operate the website and provide customer support.

These providers may include:

  • Shopify
  • Website hosting and infrastructure providers
  • Email service providers
  • Customer support and contact-form providers
  • File-storage providers
  • Website analytics providers
  • Cookie-consent providers
  • Security and fraud-prevention providers
  • Marketing service providers, where enabled
  • Professional advisers

We process information received from these providers only for purposes described in this Privacy Policy or as otherwise permitted by law.

2. Product Recordings and Support Attachments

SEEMOPEN does not automatically access, collect, upload, or view recordings stored on your product, memory card, mobile device, computer, or other storage device merely because you visit our website.

We receive a recording, image, screenshot, log file, or other product file only when you voluntarily send it to us or authorize its transfer for customer support, troubleshooting, warranty review, safety investigation, or another specific purpose.

Files submitted to us may contain information such as:

  • Vehicle registration numbers
  • Faces and images of individuals
  • Voices or conversations
  • Date and time information
  • Location or route information
  • Road and traffic conditions
  • Images of homes, workplaces, or other private property
  • Information about passengers, pedestrians, or other individuals
  • Device or network identifiers

Before submitting a file, you should consider whether you are legally permitted to share it and whether unnecessary personal information can be removed, blurred, muted, shortened, or otherwise redacted.

Please do not submit files that are unrelated to your request.

We may use voluntarily submitted files to:

  • Investigate a reported product issue
  • Confirm product operation
  • Review image or recording quality
  • Identify installation or configuration problems
  • Provide troubleshooting instructions
  • Evaluate warranty eligibility
  • Investigate suspected misuse, fraud, or abuse
  • Improve support materials and internal troubleshooting processes
  • Comply with applicable legal or safety obligations
  • Establish, exercise, or defend legal claims

We will not publish or use customer-submitted recordings, photographs, or files in advertisements, social media, public demonstrations, testimonials, or promotional materials without separate permission.

3. How We Use Personal Information

We may use personal information for the following purposes.

Website Operation

We may use information to:

  • Display and maintain the website
  • Provide access to product manuals, firmware, videos, and support resources
  • Remember language, region, or privacy preferences
  • Diagnose technical problems
  • Improve website navigation and performance
  • Maintain website security and availability
  • Prevent spam, abuse, and unauthorized access

Customer Support

We may use information to:

  • Receive and respond to questions
  • Identify the relevant product and product version
  • Review installation or operation issues
  • Provide troubleshooting assistance
  • Review photographs, recordings, and diagnostic files
  • Verify purchase and warranty information
  • Process warranty-related requests
  • Communicate about an open support case
  • Maintain support and service records
  • Identify recurring product or documentation issues

Product and Service Improvement

We may use information to:

  • Improve product instructions
  • Improve installation videos and user manuals
  • Update frequently asked questions
  • Identify common customer difficulties
  • Evaluate website and support performance
  • Improve future products and services
  • Produce aggregated or de-identified statistics

Where reasonably possible, information used for general analysis is aggregated or de-identified.

Communications

We may use your contact details to:

  • Respond to your messages
  • Provide information about a support request
  • Request additional information
  • Send safety, compatibility, firmware, or service notices
  • Send promotional communications where you have consented or where otherwise permitted by law

You may unsubscribe from promotional emails at any time by using the unsubscribe method included in the message.

Unsubscribing from marketing communications does not prevent us from sending necessary customer support, warranty, security, or service-related messages.

Security and Legal Compliance

We may use information to:

  • Detect and prevent fraud, misuse, or unlawful activity
  • Protect the security of the website and our systems
  • Verify the legitimacy of support and warranty requests
  • Enforce applicable terms and policies
  • Protect the rights, safety, and property of SEEMOPEN, our users, and others
  • Respond to lawful requests from courts, regulators, or authorities
  • Comply with accounting, regulatory, safety, or legal requirements
  • Establish, exercise, or defend legal claims

4. Legal Bases for Processing

Where the General Data Protection Regulation, United Kingdom GDPR, or similar privacy laws apply, we rely on one or more of the following legal bases.

Performance of a Contract or Steps Requested by You

We may process information when necessary to:

  • Provide requested customer support
  • Evaluate a warranty request
  • Supply a product resource
  • Respond to a request before providing a service
  • Carry out another service you have requested

Legitimate Interests

We may process information where necessary for legitimate interests such as:

  • Operating and securing the website
  • Responding to customer questions
  • Preventing fraud and abuse
  • Improving products and support resources
  • Maintaining appropriate business records
  • Understanding website performance
  • Protecting legal rights

When relying on legitimate interests, we consider the nature of the information, the purpose of the processing, and the possible effect on your privacy rights.

Consent

We may rely on consent for:

  • Non-essential cookies
  • Optional analytics or advertising technologies
  • Promotional communications
  • Public or promotional use of submitted content
  • Other activities where consent is required by law

You may withdraw consent at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.

Legal Obligations

We may process information where necessary to comply with applicable laws, court orders, regulatory requirements, product-safety obligations, or valid legal requests.

Legal Claims and Vital Interests

Where permitted by law, we may process information to establish, exercise, or defend legal claims or to protect the vital interests of an individual.

5. Cookies and Similar Technologies

The SEEMOPEN website uses cookies and similar technologies to operate, secure, measure, and improve the website.

Cookies are small files or identifiers stored on or associated with your browser or device.

Strictly Necessary Cookies

These cookies support functions such as:

  • Website navigation
  • Security
  • Network management
  • Form operation
  • Session management
  • Privacy preference storage

Strictly necessary cookies may be used without consent where permitted by law because the website may not operate correctly without them.

Functional Cookies

Functional cookies may remember choices such as:

  • Language
  • Region
  • Display preferences
  • Previously selected website settings

Analytics Cookies

Analytics cookies may help us understand:

  • Which pages visitors view
  • How visitors navigate the website
  • Whether website errors occur
  • How website performance can be improved

Advertising Cookies

Where advertising technologies are enabled, cookies or similar identifiers may be used to:

  • Measure advertising effectiveness
  • Understand whether a campaign led to a website visit
  • Limit repeated advertising
  • Provide advertising based on website interactions

Non-essential cookies and similar technologies are used only in accordance with applicable consent requirements.

Where available, you may review or change your choices through the website’s cookie or privacy settings. You may also control cookies through your browser settings, although disabling certain cookies may affect website functionality.

6. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients where reasonably necessary.

Shopify

Our website is hosted on Shopify.

Shopify may process device, website-usage, and other personal information to provide, secure, maintain, and improve the technical services used by our website.

Shopify may also process information under its own privacy terms and legal responsibilities.

Service Providers

We may use service providers for:

  • Website hosting and infrastructure
  • Email delivery
  • Customer support
  • Contact forms
  • File storage
  • Website analytics
  • Cookie management
  • Technical support
  • Security and fraud prevention
  • Marketing services
  • Professional consulting

Service providers may process information only for the relevant service, according to our instructions, or as otherwise permitted by applicable law.

Analytics and Advertising Providers

Where analytics or advertising technologies are enabled, limited device, cookie, and website-usage information may be disclosed to the relevant providers.

Depending on applicable law, certain advertising-related disclosures may be described as a sale, sharing, targeted advertising, or cross-context behavioral advertising even when no money is exchanged for personal information.

Professional Advisers

We may disclose information to lawyers, accountants, auditors, insurers, consultants, and other professional advisers where reasonably necessary.

Legal and Regulatory Recipients

We may disclose information where reasonably necessary to:

  • Comply with applicable law
  • Respond to lawful government requests
  • Comply with court orders or legal process
  • Investigate fraud or unlawful conduct
  • Protect rights, safety, and property
  • Enforce agreements and policies
  • Establish, exercise, or defend legal claims

Business Transactions

Personal information may be disclosed or transferred in connection with a proposed or completed merger, acquisition, financing, restructuring, sale of assets, insolvency, or transfer of all or part of our business.

Where required, we will take reasonable steps to protect personal information during such a transaction.

7. Sale, Sharing, and Targeted Advertising

SEEMOPEN does not sell personal information in exchange for money.

However, certain privacy laws define “sale” or “sharing” broadly and may include some uses of advertising cookies, pixels, device identifiers, or similar technologies.

Where applicable, you may have the right to opt out of:

  • Sale of personal information
  • Sharing of personal information
  • Targeted advertising
  • Cross-context behavioral advertising
  • Certain profiling activities

Where supported and legally required, we may recognize browser-based privacy preference signals such as Global Privacy Control.

The availability and effect of these choices depend on your location, the technologies enabled on the website, and applicable law.

8. Third-Party Websites and Services

The SEEMOPEN website may contain links to external websites, social networks, video-hosting services, application stores, software services, or other third-party resources.

When you interact with an external service:

  • The external service operates under its own privacy policy
  • It may collect personal information independently
  • SEEMOPEN does not control its privacy or security practices
  • Information you provide to it is not governed by this Privacy Policy unless we receive the information separately

You should review the privacy policy of an external service before providing personal information.

A link to an external service does not mean that SEEMOPEN controls or is responsible for that service’s processing activities.

9. International Data Transfers

SEEMOPEN, Shopify, and our service providers may process personal information in countries other than the country where you live.

Privacy and data protection laws in those countries may differ from those in your jurisdiction.

Where required by applicable law, international transfers will be supported by an appropriate legal mechanism, which may include:

  • An adequacy decision
  • Standard contractual clauses
  • The United Kingdom International Data Transfer Agreement or Addendum
  • Contractual, organizational, and technical safeguards
  • Another legally permitted transfer method

You may contact us for further information about safeguards relevant to your personal information.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

When determining how long information should be retained, we consider:

  • The type and sensitivity of the information
  • The purpose for which it was collected
  • The status of a customer support request
  • Warranty and product-service requirements
  • Security and fraud-prevention needs
  • Legal limitation periods
  • Accounting and regulatory requirements
  • Whether the information is relevant to a legal claim
  • Technical backup and deletion cycles

Unless a longer period is reasonably necessary or legally required, we generally apply the following retention approach:

  • Ordinary customer support correspondence may be retained for up to three years after the support case is closed.
  • Warranty records and proof-of-purchase information may be retained for the warranty period and a reasonable period afterward.
  • Customer-submitted recordings and large support attachments will ordinarily be deleted within 90 days after the relevant case is closed.
  • Marketing contact information may be retained until you unsubscribe or withdraw consent.
  • A limited suppression record may be retained after an unsubscribe request to ensure that promotional messages are not sent again.
  • Website security logs may be retained for a limited period reasonably necessary to detect abuse and investigate incidents.
  • Cookie and analytics information is retained according to the relevant cookie setting and service-provider configuration.

When personal information is no longer required, we may delete it, anonymize it, aggregate it, or securely isolate it until deletion is technically possible.

11. Data Security

We use reasonable administrative, organizational, and technical measures designed to protect personal information against unauthorized access, misuse, loss, alteration, destruction, or disclosure.

Depending on the nature of the information and service, these measures may include:

  • Access restrictions
  • Account authentication
  • Encryption in transit
  • Restricted access to customer support information
  • Service-provider review
  • System monitoring
  • Backup and recovery procedures
  • Staff confidentiality requirements
  • Privacy and security procedures

No website, communication method, or electronic storage system can be guaranteed to be completely secure.

You should avoid sending unnecessary sensitive information and should use appropriate security measures when sharing files or account-related details.

If a personal information incident occurs, we will investigate it and provide notifications to affected individuals or authorities where required by applicable law.

12. Sensitive Personal Information

SEEMOPEN does not ordinarily request sensitive personal information through normal website use.

Sensitive personal information may include:

  • Government identification numbers
  • Financial account credentials
  • Account passwords
  • Precise location information
  • Medical information
  • Biometric information
  • Information revealing racial or ethnic origin
  • Religious or philosophical beliefs
  • Political opinions
  • Trade union membership
  • Sexual orientation or sex-life information

Please do not submit sensitive personal information unless it is strictly necessary for a specific request and we have asked you to provide it.

Never include passwords, full payment card numbers, security codes, or online account login details in a customer support message or attachment.

If sensitive information is voluntarily included in a submitted recording or file, we will process it only as reasonably necessary for the relevant support, security, safety, legal, or warranty purpose.

13. Children’s Privacy

The SEEMOPEN website and products are not directed to children.

We do not knowingly collect personal information from children below the minimum age required by applicable law.

If you are a parent or legal guardian and believe that a child has provided personal information to us without appropriate authorization, contact us at hello@seemopen.com.

We will review the request and take reasonable steps to delete the information where required.

14. Your Privacy Rights

Depending on where you live and subject to applicable exceptions, you may have the right to:

  • Know whether we process your personal information
  • Access personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of personal information
  • Request restriction of certain processing
  • Object to processing based on legitimate interests
  • Object to direct marketing
  • Withdraw consent
  • Request a portable copy of eligible information
  • Opt out of sale or sharing
  • Opt out of targeted advertising
  • Limit certain uses of sensitive personal information
  • Appeal a decision concerning a privacy request, where applicable
  • Receive information about the sources and purposes of collection
  • Receive information about categories of recipients
  • Lodge a complaint with an appropriate privacy or data protection authority
  • Exercise your privacy rights without unlawful discrimination

These rights are not absolute.

We may be permitted or required to retain or continue processing certain information for purposes such as security, fraud prevention, legal compliance, recordkeeping, warranty administration, safety investigations, or legal claims.

15. How to Exercise Your Rights

To submit a privacy request, contact:

Email: hello@seemopen.com

Please use the subject line:

Privacy Request – [Your Country, State, or Region]

Your request should include:

  • Your name
  • The email address associated with your interaction with SEEMOPEN
  • Your country, state, province, or region
  • The privacy right you wish to exercise
  • Enough information to help us identify the relevant records

Please do not send a copy of a passport, driving licence, identity card, or other government identification unless we specifically request it and explain why it is necessary.

We may need to verify your identity before completing a request. Information collected for verification will be used only for that purpose or as otherwise permitted by law.

Where permitted by law, an authorized agent may submit a request on your behalf. We may require evidence that the agent has authority to act for you and may contact you directly to confirm the request.

We will respond within the period required by applicable law.

If we deny or limit a request, we will provide an explanation where required and tell you about any available appeal or complaint process.

16. European Economic Area, United Kingdom, and Switzerland

If you are located in the European Economic Area, United Kingdom, or Switzerland, you may have rights relating to:

  • Access
  • Correction
  • Erasure
  • Restriction
  • Objection
  • Data portability
  • Withdrawal of consent

You may also have the right to lodge a complaint with the data protection authority responsible for your habitual residence, place of work, or the location of the alleged infringement.

We encourage you to contact us first so that we have an opportunity to address your concern.

Where applicable law requires the appointment of a representative or data protection officer, the relevant contact details will be published on the website or provided in response to a privacy inquiry.

17. United States Privacy Disclosures

Residents of certain United States states may have additional privacy rights.

Depending on applicable law, these rights may include:

  • The right to know or access
  • The right to correct
  • The right to delete
  • The right to data portability
  • The right to opt out of sale or sharing
  • The right to opt out of targeted advertising
  • The right to limit certain uses of sensitive personal information
  • The right to appeal a denied request
  • The right not to receive discriminatory treatment for exercising privacy rights

SEEMOPEN does not sell personal information in exchange for money.

Where analytics or advertising technologies are legally considered sharing, targeted advertising, or cross-context behavioral advertising, eligible users may exercise applicable opt-out rights through available privacy settings or by contacting us.

18. Automated Decision-Making

SEEMOPEN does not use personal information collected through the website or customer support services to make decisions that produce legal or similarly significant effects solely through automated processing.

Automated tools may be used for limited functions such as:

  • Spam detection
  • Website security
  • Fraud prevention
  • Website analytics
  • Support-request organization

These tools do not replace human review of significant warranty or customer support decisions.

If our automated processing practices materially change, we will update this Privacy Policy and provide any notice or choices required by law.

19. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in:

  • Website features
  • Product support practices
  • Service providers
  • Cookie or analytics technologies
  • Security practices
  • Legal or regulatory requirements
  • Privacy rights
  • Business operations
  • The revised Privacy Policy will be published on this page with an updated “Last updated” date.

Where required by applicable law, we will provide additional notice or request consent before applying a material change to previously collected personal information.

We encourage you to review this page periodically.

20. Contact Us

For privacy questions, concerns, complaints, or requests, contact:

SEEMOPEN
Email: support@seemopen.com

Please include your country and state, province, or region so that we can evaluate which privacy rights may apply.

We will make reasonable efforts to address privacy concerns fairly and within the period required by applicable law.