Shipping Policy

Thank you for shopping with SEEMOPEN.

This Shipping & Delivery Policy explains how orders placed through the SEEMOPEN website are processed, shipped, tracked, and delivered. It also explains what to do if an order is delayed, damaged, lost, or delivered to an incorrect address.

By placing an order through our website, you agree to the terms described in this policy.

1. Shipping Availability

SEEMOPEN ships only to destinations that are available during checkout.

Available shipping destinations may vary depending on:

  • Product availability
  • Warehouse location
  • Carrier coverage
  • Delivery restrictions
  • Local regulations
  • Product type
  • Package size or weight

If your country, region, or postal code cannot be selected during checkout, we are currently unable to ship the order to that destination.

Certain products or accessories may have different shipping restrictions. Any applicable limitation will be shown on the product page or during checkout where possible.

2. Order Processing

In-stock orders are normally prepared for shipment within 1–3 business days after the order has been successfully placed and payment has been confirmed.

Business days are Monday through Friday, excluding public holidays.

Orders placed on weekends or public holidays will normally begin processing on the next business day.

Processing may take longer when:

  • An item is temporarily out of stock
  • The order contains a pre-order product
  • Payment or order information requires verification
  • The delivery address is incomplete or unclear
  • The order is placed during a holiday or high-volume period
  • Severe weather, transportation disruptions, or other unexpected events affect operations

If a significant processing delay affects your order, we will make reasonable efforts to notify you using the email address provided at checkout.

Processing time is separate from shipping transit time.

3. Order Confirmation

After an order is successfully placed, you should receive an order confirmation email.

The order confirmation generally includes:

  • Your order number
  • The products ordered
  • The delivery address
  • The amount paid
  • The selected shipping method, where applicable

Please review the information carefully.

If you do not receive an order confirmation, check your spam or junk folder and confirm that the email address entered during checkout was correct.

An order confirmation confirms that we have received your order. It does not necessarily mean the order has already been dispatched.

4. Shipping Charges

Available shipping methods and applicable shipping charges are displayed during checkout before payment is completed.

Shipping charges may depend on:

  • Delivery destination
  • Selected shipping method
  • Product weight
  • Package size
  • Product availability
  • Warehouse location
  • Carrier rates
  • Applicable promotional shipping offers

Any free-shipping promotion applies only when the conditions displayed on the website or during checkout are satisfied.

Unless otherwise stated, shipping charges do not include optional services that may be requested directly from a carrier after dispatch.

5. Estimated Delivery Time

The estimated delivery time depends on the delivery destination, shipping method, carrier, warehouse location, and product availability.

Where available, an estimated delivery period will be shown during checkout, in the shipping confirmation email, or through the order-tracking information.

Estimated delivery times:

  • Begin after the order has been dispatched
  • Do not include order-processing time
  • Refer to business days unless otherwise stated
  • Are estimates rather than guaranteed delivery dates

Delivery may take longer because of:

  • Public holidays
  • Severe weather
  • Carrier delays
  • Transportation disruptions
  • Customs processing
  • Remote delivery locations
  • Incorrect or incomplete addresses
  • High seasonal order volumes
  • Events outside SEEMOPEN’s reasonable control

SEEMOPEN cannot guarantee delivery on a specific date unless that guarantee is expressly confirmed in writing.

6. Shipping Confirmation and Tracking

When your order has been dispatched, you should receive a shipping confirmation email containing tracking information, where tracking is available.

Tracking information may take 24–72 hours to become active after the carrier receives the shipment.

During this period, the tracking page may display messages such as:

  • Label created
  • Shipment information received
  • Tracking unavailable
  • Awaiting carrier pickup

These messages do not necessarily mean that the package has not been shipped.

Some orders may be transferred between different carriers during transportation. Tracking events may therefore pause temporarily while the shipment moves between networks.

7. Split Shipments

Products in the same order may be shipped separately when:

  • Items are stored in different warehouses
  • Products become available at different times
  • Package size or carrier requirements require separate shipments
  • Part of the order is delayed

If an order is split into multiple shipments, you may receive more than one shipping confirmation and tracking number.

You will not be charged an additional shipping fee for a split shipment unless the additional charge was clearly disclosed and accepted during checkout.

8. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Before submitting an order, please verify:

  • Recipient name
  • Street address
  • Building or apartment number
  • City
  • State, province, or region
  • Postal or ZIP code
  • Country
  • Telephone number, where requested

SEEMOPEN is not responsible for delivery delays or failed deliveries caused by incorrect, incomplete, or outdated address information provided by the customer.

If you notice an address error, contact us immediately.

We may be able to update an address before the order is processed, but address changes cannot be guaranteed after an order has been submitted.

Once a package has been dispatched, SEEMOPEN may be unable to change, redirect, or stop the shipment.

9. Order Changes and Cancellations

We begin preparing orders as quickly as possible.

You may request a change or cancellation before the order has been dispatched. However, we cannot guarantee that the request can be completed once processing has started.

If an order has already been shipped, it cannot normally be cancelled through the shipping process. Any available return option will be handled under the applicable Return and Refund Policy.

Submitting a cancellation request does not mean the order has been cancelled until SEEMOPEN confirms the cancellation.

10. Customs, Import Duties, and Taxes

International orders may be subject to customs review, import duties, taxes, handling charges, or other fees imposed by the destination country or delivery carrier.

Where applicable, duties or taxes may be:

  • Included in the amount shown during checkout
  • Collected by the carrier before delivery
  • Collected by the relevant customs or tax authority
  • Payable by the recipient under local law

The applicable treatment depends on the destination, shipping method, and order.

Where duties and taxes are not expressly shown as included during checkout, the recipient may be responsible for applicable import charges.

SEEMOPEN does not control charges imposed independently by customs authorities or delivery carriers.

Customs processing may also delay delivery. These delays are outside SEEMOPEN’s direct control.

11. Restricted Addresses and Locations

Certain carriers may be unable to deliver to:

  • P.O. boxes
  • Military addresses
  • Freight-forwarding addresses
  • Hotels
  • Temporary accommodation
  • Remote territories
  • Restricted regions
  • Locations requiring special delivery arrangements

Availability depends on the destination and selected carrier.

If an address cannot be serviced, the order may be delayed, cancelled, or returned to the sender.

Customers using a freight-forwarding or package-forwarding service accept responsibility for the shipment after it has been delivered to the forwarding address.

12. Delivery Attempts

The carrier may require:

  • A signature
  • A delivery appointment
  • Access to a secure delivery location
  • Collection from a local pickup point
  • Additional recipient information

If no one is available to accept the delivery, the carrier may:

  • Attempt delivery again
  • Leave a delivery notice
  • Deliver the package to a pickup location
  • Return the package to the sender

Customers are responsible for following the carrier’s tracking updates and collection instructions.

A package that is not collected within the carrier’s permitted period may be returned to SEEMOPEN.

13. Packages Marked as Delivered

If tracking shows that a package has been delivered but you cannot locate it, please:

  1. Confirm that the delivery address on the order is correct.
  2. Check entrances, porches, garages, mailrooms, reception areas, and other secure locations.
  3. Ask household members, neighbours, building staff, or reception personnel whether they accepted the package.
  4. Review any delivery photograph or location information provided by the carrier.
  5. Allow up to 24 hours, as some carriers mark packages as delivered shortly before the final handover.
  6. Contact the carrier for additional delivery information.

If the package is still missing, contact SEEMOPEN with your order number and tracking number.

We will review the available information and may open an investigation with the carrier.

A replacement or refund is not automatically issued while a carrier investigation is in progress. The available resolution will depend on the investigation result and applicable law.

14. Delayed or Lost Shipments

Tracking information may occasionally stop updating while a package is still moving through the carrier network.

A shipment is not automatically considered lost solely because tracking has not updated for several days.

If your order has not arrived within the estimated delivery period, contact SEEMOPEN with:

  • Your order number
  • The recipient’s name
  • The delivery address
  • The tracking number
  • A description of the issue

We may contact the carrier and request an investigation.

Carrier investigations can take several business days or longer depending on the destination and circumstances.

If the carrier confirms that the shipment has been lost, SEEMOPEN will determine an appropriate resolution, which may include a replacement shipment or refund, subject to stock availability, investigation results, applicable policies, and legal requirements.

15. Damaged Packages

Please inspect the package and product as soon as reasonably possible after delivery.

If the package or product arrives visibly damaged, contact SEEMOPEN promptly and provide:

  • Your order number
  • Photographs of the outer shipping package
  • Photographs of the shipping label
  • Photographs of the internal packaging
  • Photographs or video showing the damage
  • A description of the affected product

Please keep the original product, packaging, shipping label, and accessories until the issue has been reviewed.

Do not discard the damaged package unless instructed to do so, as the carrier may require it for investigation.

Normal wear, damage caused after delivery, incorrect installation, misuse, or accidental damage is not considered shipping damage.

16. Returned-to-Sender Packages

A package may be returned to SEEMOPEN because of:

  • An incorrect or incomplete address
  • An unclaimed shipment
  • Repeated failed delivery attempts
  • Refusal by the recipient
  • An unpaid import charge
  • A carrier restriction
  • An inaccessible delivery location

If a package is returned to us, we will review the reason for the return.

Where permitted by law:

  • Additional shipping charges may apply if the customer requests re-delivery.
  • Original shipping fees may not be refundable.
  • Charges imposed by the carrier may be deducted from an available refund.
  • A refund may be processed only after the returned package has been received and inspected.

This section does not limit any mandatory consumer rights that apply in your jurisdiction.

17. Events Outside Our Control

SEEMOPEN is not responsible for delays caused by events outside our reasonable control, including:

  • Severe weather
  • Natural disasters
  • Public health emergencies
  • Carrier network disruptions
  • Labour disputes
  • Government restrictions
  • Customs inspections
  • Border closures
  • Transportation interruptions
  • Civil unrest
  • System outages
  • Peak holiday demand

We will make reasonable efforts to provide available information and assist with delivery-related inquiries, but we cannot guarantee a specific resolution date when the shipment is affected by an external event.

18. Contact Us

For questions about shipping, tracking, or delivery, contact:

SEEMOPEN
Email: support@seemopen.com

Please include:

  • Your order number
  • Recipient name
  • Delivery country
  • Tracking number, where available
  • A clear description of the issue
  • Relevant photographs or screenshots

Providing complete information will help us review the request more efficiently.